At 123PrintSupplies.online, we are committed to providing our customers with high-quality products and excellent service. If for any reason you are not fully satisfied with your purchase, we offer a straightforward refund process in accordance with the following terms:

1. Return Eligibility

Timeframe for Returns: We offer a 30-day return window from the date of purchase. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
Condition of Items: To be eligible for a return and refund, the item must be in its original condition, unused, and in the original packaging. Items must not be damaged or altered in any way.
Non-returnable Items: Certain items are non-returnable, including but not limited to:
Opened ink cartridges.
Used or opened printers and other electronics.
Clearance or sale items. Digital products or downloadable content.

2. How to Return an Item

Requesting a Return: To initiate a return, please contact us via our Contact Us page or email us at support@123printsupplies.online. Include your order number, the product(s) you wish to return, and the reason for your return.
Return Authorization: Once we receive your return request, we will provide you with instructions on how to return the item and issue a Return Authorization Number (RAN), if applicable.
Shipping Fees: You will be responsible for the return shipping fees, unless the return is due to a defective product or an error on our part.

3. Refund Process

Inspection of Returned Items: Upon receiving the returned item, we will inspect it to ensure it meets the conditions outlined in this Refund Policy. If the return is approved, we will process your refund.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to be reflected in your account.
Partial Refunds: In some cases, partial refunds may be issued if the returned item is opened, damaged, or missing components. We will notify you if this applies to your return.

4. Exchanges

If you would like to exchange an item, we encourage you to return the original product for a refund and place a new order for the item you wish to exchange for. Please contact us for assistance with exchanges if necessary.

5. Damaged or Defective Items

Damaged in Transit: If your item arrives damaged or defective, please contact us immediately (within 5 days of receiving the order) with photos of the damage. We will arrange a replacement or refund for the damaged product at no additional cost to you.
Manufacturer Defects: If you believe your product is defective due to a manufacturing issue, please contact us within the warranty period, and we will work with you to resolve the issue, which may include a replacement or refund.

6. Cancellations

Before Shipment: If you wish to cancel an order before it has shipped, please contact us as soon as possible. If the order has not yet been processed or shipped, we will cancel it and issue a full refund.
After Shipment: Once an order has shipped, we cannot cancel it. If you wish to return the item after shipment, please follow the standard return process outlined above.

7. Customer Support

If you have any questions or concerns regarding your refund or return, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.